Rev. Brett Hoover
Dear Eman
…After talking to local computer shops, Dell, Microsoft, Carbonite (who had backed up my data but did not preserve the encryption key – something users should concern themselves with if they are using any on-line back-up service), and even a data encryption company here in the Bay Area, you were the only ones who told me exactly what the problem was, how complicated it could be, and what it might cost.
You did this in a way I could understand.
And then your team kept working at it until you came up with a solution. And even when it got exceedingly complicated, you kept your original estimate on cost. Good help with computer problems is difficult to find.
Thank you for literally saving me untold months of work and money that is much better spent elsewhere in difficult times.
Sincerely, Rev. Brett Hoover
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